The programs and solutions we provide are really what set us apart. We now offer new pallets, custom pallets—things we didn’t do as much in the past. And by adding our supply chain team, which is a big part of what we offer, we’ve been able to serve areas we couldn’t reach before.
What Can You Expect When Working with the 48forty Team?
We are just that—a team. There are different divisions like sales, operations, and supply chain, and in my opinion, we’ve come a long way in how we collaborate and work together.
From a pricing standpoint—which I’m involved with quite a bit—it’s now a centralized process. Everyone plays a part. If we can’t handle something directly from a plant, the supply chain team steps in. We’re always looking for the best solution for the customer.
Many of us have held different roles throughout our careers with 48forty, and that brings a wide range of knowledge and experience to the table. At the end of the day, it’s all about bringing the best solution, the best available price, and all the other services we provide to the customer.
What Does Ongoing Support from 48forty Look Like Beyond Onboarding?
Part of our onboarding process is account management—both from the national level and the local level. Before implementation, we assign what we call a national account manager who works directly with the business development team. They get involved early to understand locations, pricing, and more.
Once we go through implementation and onboarding, that national account manager gets more involved in the day-to-day administrative side—making sure invoices are done properly and so on.
The big thing they lead is what we call a QBR—Quarterly Business Review. The more we meet with the customer, review locations, volumes, and address concerns, the better. We also provide market updates—what’s going on in the pallet world, pricing trends, and other key insights. That’s what the next phase looks like for the customer.
What Makes 48forty a True Partner?
It’s our commitment to the customer. For as long as I’ve been here, we’ve been known as the industry leader. And with that comes responsibility. When we walk into a customer’s location, we know they expect us to lead, and we take that seriously.
That’s a big thing I carry with me—and so does my team. We’re the leader in the industry, and we need to act like it. That means providing solutions, staying at the forefront of industry trends, and leading the way.
There’s no one in our world who can touch us when it comes to sustainability reporting and programs. That’s one of the biggest differentiators we have.
Ready to work with a pallet partner that brings more to the table?
Let’s talk about how 48forty can support your supply chain with scalable, strategic solutions.